Boston Logan Again Ranked 10th Best by J.D. Power as Massport is Focused on More Customer Upgrades
From music to modern restrooms, Massport is making Boston Logan better
Boston Logan has gotten better over the last year, according to a new J.D. Power survey. Travelers have ranked our airport staff as some of the best in the country for mega-sized airports, along with higher rankings in other categories such as “ease of travel through the airport” and “airport trust.” Logan improved twice as fast as other mega airports. We thank J.D. Power and travelers surveyed for recognizing our efforts to improve Boston Logan, as we strive to go above and beyond.
In a continued effort to elevate the travel experience, the Massachusetts Port Authority (Massport) is rolling out a series of customer service improvements. These include the return of the popular live music program “Live Music at Logan”, faster airport-wide WiFi, a new digital parking tool, and renovations to the airport’s ten “worst-ranked” restrooms.
“At Boston Logan, we are going and beyond to make travel as smooth and enjoyable as possible and doubling down on our efforts to improve across the board, with a focus on customer experience,” said Massport CEO Rich Davey. “These enhancements reflect our commitment to putting passengers first and we hope travelers notice the difference and feel more comfortable throughout their journey.”
After receiving enthusiastic feedback from passengers about this summer’s live music performances in Terminal B and C baggage claim areas, Massport is pleased to announce the program will continue through December 31. Held in partnership with the Mass Cultural Council, the program welcomed dozens of local artists during the first pilot phase.
On the digital front, Massport has rolled out ultra-fast Wi-Fi 6E across Boston Logan, giving passengers with compatible devices access to faster browsing and smoother streaming. The Authority also launched a new real-time parking feature on its website, allowing travelers to check the current availability of all airport parking areas before they arrive.
This fall, Massport will also be renovating the ten most frequently criticized bathrooms at Boston Logan, based on feedback from passengers and airport staff. With improvements ranging from better lighting and modern fixtures to clearer layouts and more welcoming design, these upgrades aim to create a cleaner, more comfortable environment for all travelers.
Enhancing the passenger experience is a key priority for Massport, with initiatives like the live music program, public art, sports exhibits, and the Sensory Room in Terminal E helping to reduce travel-related stress. Over the years, the Authority has introduced a range of thoughtful features from curated music and natural light to flexible seating to make Boston Logan more welcoming. We also have a comprehensive wayfinding effort underway to make the departure/arrival experience better as well as improving the food, beverage and retail offerings.
Massport has also partnered with the Hidden Disabilities Sunflower program; a worldwide program that helps create accessible and inclusive places for all those with disabilities. By wearing a Hidden Disabilities Sunflower lanyard, passengers can subtly indicate to airport staff that they may need additional assistance in the airport. Nearly 300 airports and dozens of airlines globally take part in the Hidden Disabilities Sunflower network.