Massport is now a partnering airport with the Federal Aviation Administration’s Noise Portal. If you would like to get more information about aircraft noise or submit an inquiry, please visit https://noise.faa.gov/noise.
There are two options to file a complaint online. If you have a question or concern about aviation-related noise at Boston Logan or Worcester Regional, please complete our online form. First-time users will have to register on the portal before submitting their initial complaint.
This second option will allow you to file a complaint without the need to register.
Submit Via Phone
You may also call Massport’s Noise Complaint Line at 617-561-3333. This line is staffed by Massport’s Noise Abatement Office from 6:00 AM to 6:00 PM on business days.
Calls during off-hours, weekends, and holidays will go to our automated noise report/message line.
When a complaint is reported, the date and time are researched and a response is generated. Responses will be sent electronically to the complainant using the email address that is on file. This report will normally include information such as aircraft operations, altitude relative to the complainant’s address, meteorological information, runways in use, and background information, if appropriate. There are limits to the type of information that can be provided for non-Boston Logan and non-Worcester Regional flights, such as helicopters and small propeller aircraft.
Please note that repetitive noise complaints within a very short time period will be treated as one general report of noise disturbance. Complaints filed using any third-party applications will receive a one-time automated electronic reply and will be included in monthly and yearly complaint totals.
The information requested to file complaints, such as name, address, and email address, is used to track incoming complaints. The location and the time when the disturbance occurs are important in identifying aircraft that are causing the disturbances and in determining noise-sensitive areas.