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ADA Grievances
At the Airport

ADA Grievance Procedure

Grievance or Complaint Procedures Under the Americans with Disabilities Act

The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in Massport’s services, activities, programs, benefits, and/or facilities.This Grievance Procedure was established to meet the requirements of the ADA and to provide a process to ensure better service to all customers using Boston Logan International Airport and other Massport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Massport, its tenants, or service providers. Massport’s HR Policies and Procedures Manual governs employment-related complaints of disability discrimination.

Learn how to file a grievance or complaint with Massport