At the Airport
At Boston Logan, we offer services, amenities and programs to create a smoother travel experience for all of our passengers. Whether you need assistance from our customer service team or you have time to explore and play, we aim to provide easy travel through Boston Logan.
Get more information about traveling through Boston Logan International Airport as well as customer service information.
Lost and Found
Learn more about our Lost and Found program, as well as who to contact if you've left something behind.
One app, so many possibilities. Make your travel smoother with the great features of the FlyLogan app.
Plan your journey with our airport map and locate shopping, dining, amenities, your gate and more.
Learn more about going through security at Boston Logan.
Accessibility at Boston Logan
At Boston Logan we are committed to making travel accessible to all our passengers.
Get connected at Boston Logan. Join our free Wi-Fi, available in all terminals.
Learn more about family-friendly amenities at Boston Logan.
Customer Service at Boston Logan
Massport’s Aviation Customer Service team is here to help you!
If you need assistance, whether you are planning ahead or already at Boston Logan, customer service agents are available daily from 6:00 AM to 10:45 PM.
To reach our customer service agents via phone, call our toll-free customer service line at 800-23-LOGAN (800-235-6426) and press 0 during the recorded message, or use any of the courtesy phones in the airport terminals and dial *23 (Voice).
To reach our customer service agents via video chat, download the official app of Boston Logan, FlyLogan, on your personal device, or use one of the kiosks at the information booths located pre-security in each terminal.
The following languages are spoken by the customer service staff: Albanian, Arabic, Armenian, Cape Verdean, Creole, Dari, Farsi, French, Greek, Haitian Creole, Hindi, Italian, Japanese, Mandarin, Nepali, Norwegian, Persian, Pashto, Portuguese, Punjabi, Russian, Spanish, Swedish, Thai, Turkish, Urdu, and Uzbeki. A language translation service is also available as needed.
In Case of Emergency: Call 911
At Boston Logan, we have a Tarmac Delay Contingency Plan in the event of diversions and irregular operations. This plan institutes a number of customer-focused strategies to make the impact of delays as minimal as possible for our passengers.