At the Airport
Lost Items at Boston Logan
Please note that items lost at Transportation Security Administration (TSA) security checkpoints, on aircraft, at airline gate boarding areas, or at U.S. Customs and Border Protection (CBP) are not managed by Boston Logan’s Lost and Found Program. See below for lost-and-found contacts for the TSA, CBP and airlines operating at Boston Logan.
Items Lost Onboard Airplane or At Gates
If your item was lost on an aircraft or within an airline boarding area, please call the airline directly. Airline phone numbers may be found here.
Items Lost at Security Checkpoint
For items lost at checkpoints, please contact the TSA at 617-561-2047 and submit a report using their online form. Remember to select “Logan International Airport (BOS)” from the drop-down menu.
Items Lost at Customs Hall
For items lost within U.S. Customs and Border Protection, please contact CBP at 617-568-1810.
Items Left at the Airport
Boston Logan’s Lost and Found Program is operated by Massport’s Aviation Customer Service Department and is a FREE online service. For items lost in public areas at Boston Logan, like a restroom or the Rental Car Center, please fill out the form below.
Be as descriptive as possible when filing your claim and fill out all fields to the best of your ability. Please add details in the additional information box as this will be the one of the key factors in matching your item. If you lost a bag, include the contents inside the bag in the additional information box.
After filling out the form, you will receive a confirmation email about how to track the status of your lost item claim. If you do not receive an email, please file the claim again as there may have been an issue with the email. If you do receive a confirmation email, do not file another claim. Multiple claims for the same item will cause a delay in finding the item.
Lost and Found Office
The Lost and Found Office is located on the Arrivals level between Terminals C and E, next to the Security Badge Office. Find it on our map here.
|Sunday||5:30 AM–9:00 PM.|
|Monday||5:30 AM–1:30 PM|
|Tuesday||5:30 AM–1:30 PM|
|Wednesday||1:00 PM–9:00 PM|
|Thursday||1:00 PM–9:00 PM|
|Friday||5:30 AM–9:00 PM|
|Saturday||5:30 AM–9:00 PM|
Lost items held in Massport’s Lost and Found Office are retained and disposed of in accordance with Massport’s Enabling Act.
There is no fee associated with submitting a lost-and-found claim at Boston Logan.