Logan Express Frequently Asked Questions

Back Bay: 20 – 30 minutes
Braintree: 35 -45 minutes
Danvers: 25-35 minutes
Framingham/Natick Mall: 35 -45 minutes
Woburn: 25-35 minutes

Please note: the time given is an estimate as times may vary due to traffic and/or other unpredictable factors.

There is no limit on how much luggage passengers can bring on Logan Express. Logan Express can accommodate sporting gear and any other large items in the undercarriage space.

Yes, pets are allowed on Logan Express as long as they are properly secured.

Seat belts are required for drivers only on all school, transit and coach buses. Car and/or booster seats are not required for infants and toddlers riding Logan Express.

Except for Back Bay, restrooms are available at all other locations and on all other buses.

Logan Express is cashless. Convert your cash to a pre-paid Master Card at our Ready Credit Kiosk, at each location (except Back Bay) to pay for tickets and parking at Logan Express.

Free WIFI is available on all Logan Express buses.

If you have your order number, the cashier at Logan Express will be able to reprint your tickets. If you do not have an order number, please email LoganExpress@massport.com.

There is no expiration date for Logan Express tickets.

There is no reservation date for Logan Express tickets. Tickets can be used for any date/trip time.

Tickets are valid for travel in either direction.

Tickets are site specific and not transferable across locations.  Tickets must reflect the correct location you desire to travel to/from.  Please email loganexpress@massport.com with your order # for assistance.  

Children 17 or under can ride free with a ticketed family member.  When purchasing online, you must select an adult ticket, and you can select up to 3 child tickets free of charge.  If more than 3 children are travelling with a ticketed family member, you must see a cashier for additional child tickets. *For tickets purchased before 08/01/2025, where a child ticket is needed, you must see the cashier to obtain a free ticket.

Yes.  In the confirmation email, click the icon to add to your mobile wallet.

We do not support receiving tickets via SMS/text.

For $75.00, the 10-ride passes are a single QR code that includes 10 one-way trips to and from Logan.  10 ride passes are valid for a singular passenger and cannot be shared. For example, 10 ride passes cannot be used for a husband and wife at the same time on the same bus trip. *10 ride tickets/passes are site specific and only valid for the LEX site they are purchased at.

With valid identification, active military can ride free.  Please see the cashier.

*This does not include spouses/dependents.
 

Please email us at loganexpress@massport.com with your order # for assistance.

Yes. You can create a free account to view current and past bus ticket orders.

Access/manage ticket purchases and save credit card information for faster checkout.

 You will receive an activation link to the email address you entered.

Before 08/01/2025 
Due to a system switchover, accounts created prior to 08/01/2025 will no longer be accessible and you will need to create a new account. For ticket information, please provide your order # to the cashier to have your tickets printed.  If you do not have your order # or have questions regarding your ticket information, please email loganexpress@massport.com.

After 08/01/2025
Confirm the email address and password.  When creating an account, the customer must click the activation link sent to them within twenty-four (24) hours of the account being created.

You will need to create a new account using the correct email address.

Please contact loganexpress@massport.com to have the confirmation resent to the correct email address. We will not be able to link the order to the correct email account.

Parking is $7/per day at Logan Express.

Please note: Back Bay Logan Express does not offer parking.

There is no timeframe on the duration of stay at our Logan Express locations.

Currently, you are unable to reserve parking for Logan Express.

Please scan the QR code at the location to access the parking app or go to https://app.metropolis.io/sign-in

Please see the cashier for assistance.

Please see the cashier for assistance.

Please email us at loganexpress@massport.com with your parking details for assistance.