E-Bill Express at Massport

Massport offers the E-Bill Express platform which allows customers to pay their invoices online using a bank account or credit cards.

The pilot program included Hanscom T Hangar tenants initially.

Worcester Regional Airport hangar customers can also use E-Bill Express as well.

Questions? Concerns? Please call Massport Accounting at 617-568-5025 or email billing@massport.com .

Access E-Bill Express through a link on the www.massport.com website or enter the URL into a browser.
Enter your account number and first five characters of your name in the authentication box. Click ‘Enroll’.
Enter information in required fields indicated by a red star. Click ‘Continue to Step 2’.
Choose Login ID, Password, select security image and label, select security questions and fill in answers, check on terms of service. Click ‘Continue to Step 3A’.
Select Payment Method from drop down box, enter an account description and click ‘Continue to Step 3B’.
Enter Payment Account information, check the I Agree box. Click ‘Continue to Step 4’.
On the Activation Email page, read instructions. Click ‘Send Activation Email’.
Alert window will display informing you to go to your email account and open the email just sent to you. Click on the ‘Activate’ button or hyperlink. NOTE: Your access is not activated until you click on the ‘Activate’ button and you will not be able to make payments

After you activate, you may log in to pay your bill.
Enter your Login ID and Password into the Login column fields. Click’ Login’.
On the main Menu, select ‘Pay My Bills’.
Click the square check box in the beginning of each row to select the bill you want to pay, enter or change the Payment Amount, select the payment method in the Payment Actions drop down box, select the payment date. Click ‘Continue’.
Confirm payment information. Click ‘Pay’.
Check the box “By Checking this box…” agreeing to the Terms and Conditions. Click ‘Pay’.
The confirmation page will display. Click ‘Finish’.

On the Welcome page, click on ‘Forgot Login ID’ in the Login column.
Enter your account number and email address used during enrollment and click ‘Request LoginID’
An email will be sent to your email address with your login ID.

On the Welcome page, click ‘Password Help?’
Enter your Login ID and email address used during enrollment and click ‘Send My Password’.
An email will be sent to you with a temporary password.
Enter your Login ID and copy and paste the temporary password from your email into the Password field on the Welcome page and click ‘Login’.
On the next page, paste the same temporary password into the ‘Old Password’ field and enter a new password in the ‘New Password’ fields.
Answer the security questions and click ‘Submit’

The password is case sensitive. If you enter your password incorrectly three times, the system will lock you out.
Click on ‘Contact Us’ on the bottom of the Welcome page for contact information and ask Massport Accounting 617-568-5025 to unlock you. You do not have to change your password unless you cannot remember it.

Traveler Advisory Regarding COVID-19 (expand)