ADA Grievance Procedure
Grievance or Complaint Procedures Under the Americans with Disabilities Act
The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of Massport. The Grievance Procedure was established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using Conley Terminal and other Massport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Massport, its tenants, or service providers. Massport’s HR Policies and Procedures Manual governs employment-related complaints of disability discrimination.