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ADA Compliance and Accessibility

Hanscom Field provides accessible services to accommodate all passengers and visitors.

  • Accessible restrooms and family restrooms are located in the Civil Air Terminal.
  • Elevators are available in the Civil Air Terminal. 
  • All elevators are equipped with emergency call buttons and braille signage. 
Accessible Parking

Parking is free and conveniently located outside Hanscom Field’s Civil Air Terminal. HP-accessible parking is located in the main lot in designated spaces.

Finding Help at Hanscom Field

If you need assistance, call the Hanscom Field non-emergency line: 781-869-8000. Assistance is available 24/7.

In Case of Emergency

Contact 911.

Grievance or Complaint Procedures Under the Americans with Disabilities Act

The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of Massport. The Grievance Procedure was established to meet the requirements of the ADA and to provide a process to ensure better service to all customers using Hanscom Field and other Massport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Massport, its tenants, or service providers. Massport’s HR Policies and Procedures Manual governs employment-related complaints of disability discrimination.

Learn how to file a grievance or complaint with Massport