The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of the Massachusetts Port Authority (Massport).This Grievance Procedure is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using Worcester Regional Airport and other Massport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Massport, its tenants, or service providers. Massport’s HR Policies and Procedures Manual governs employment-related complaints of disability discrimination.

Learn how to file a grievance or complaint with Massport

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