Massport Antes up on a Customer Service Effort that Starts with Cleanliness
BOSTON – The Massachusetts Port Authority Board today committed to spending $33 million over the next three years to ensure Boston Logan International Airport buildings are clean and that contracted cleaning crews use the least harmful, and sustainable products whenever and wherever possible.
The board approved a three-year, $33.048 million dollar contract with DTZ, Inc. to clean Logan terminals, office buildings and the new Rental Car Center which will open in September. The existing contract with UGL Services Unicco expires in September. The new contract, competitively bid, is four cents per square foot less expensive than the fifth and last year of the current contract. Both the current and new contracts are performance-based. Massport issues many contracts each year but few are larger or more important to customer service than the cleaning contract,’’ said Massport CEO Thomas P. Glynn. “As the global front door to Boston and New England it is imperative the terminals be clean.’’ Early this year, Massport issued a call for an experienced firm to provide cleaning services at Logan. Twenty firms responded to Massport’s request for qualifications and from that list, five were invited to bid. A blind review of the proposals evaluated the packages on 10 criteria including least harmful cleaning program, airport experience, financial information, bid package responsiveness, and minority and women business enterprise participation. “Airports can be stressful places and by making sure ours is clean it helps passengers have a positive experience,’’ said Ed Freni, Director of Aviation for Massport. The least harmful, sustainable cleaning model relies on the use of aqueous ozone and vapor steam cleaning for chemical free disinfection and chemical free floor stripping machines. Boston Logan, 15 minutes from the intersection of Route 128 and I-90 and five minutes from downtown Boston, serves as the gateway to the New England region and offers nonstop service to 75 domestic and 33 international destinations and in 2012 handled 29.3 million passengers. Boston Logan is the Air Line Pilot Association’s Airport of the Year for 2008 because of its commitment to safety. Over the past decade, the airport spent $4.5 billion on a modernization program that includes new terminals, public transportation access, parking facilities, roadways and airport concessions, and has been transformed into a world-class 21st Century facility. The airport generates $7 billion in total economic impact each year.
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The Massachusetts Port Authority (Massport) owns and operates Boston Logan International Airport, public terminals in the Port of Boston, Hanscom Field and Worcester Regional Airport. Massport is a financially self-sustaining public authority whose premier transportation facilities generate more than $8 billion annually, and enhance and enable economic growth and vitality in New England. No state tax dollars are used to fund operations or capital improvements at Massport facilities. For more information please visit massport.com.