Masking Update (expand)
Effective April 18: Masks are optional. The TSA no longer requires face masks at the airport, cruise terminal and on Massport operated buses.
Effective April 18: Masks are optional. The TSA no longer requires face masks at the airport, cruise terminal and on Massport operated buses.
Covid-19 testing is available in Terminal C (Departures Level, Pre-Security) and Terminal E (Arrivals Level, Pre-Security) at Boston Logan. Please visit https://www.xprescheck.com/ to make an appointment early and prior to arriving as walk-ins may not be accepted due to capacity.
If you need assistance at Boston Logan, call our toll free customer service line:1-800-23-LOGAN (1-800-235-6426).
Public Service Representatives are available daily from 7:00 a.m. to 11:30 p.m. and can be reached by pressing “0” during the recorded message.
You may call the customer service line for free from any pay phone or white courtesy phone in Logan's terminals or by dialing:
*23 (Voice)
Boston Logan's Public Services information booths are located near baggage claims on the Arrivals level (first floor) of every terminal. Public Service Representatives are available to provide information about accessible ground transportation, parking, terminal services, and foreign language assistance.
Terminal directories located throughout the airport identify locations of accessible services and facilities for each terminal including elevators, restrooms and animal relief areas. You may also view Boston Logan's Interactive Map.
Call 911
The Massachusetts Relay System serves voice:
1-800-439-0183 (Voice)
All public telephones are equipped with amplifiers and are hearing aid telecoil compatible.
Wheelchair accessible telephones are available throughout the airport.
Hotel courtesy phone boards are located in baggage claim areas of all terminals.