At the Airport
Accessibility at Boston Logan
At Boston Logan we are committed to making travel accessible to all our passengers.
When making reservations, advise your airline, hotel, and car rental agent of the specific accommodations you will need. It is recommended that you contact your airline at least 48 hours prior to your trip and confirm arrangements 24 hours prior to your trip.
Wheelchair Assistance
For wheelchair assistance, passengers should reach out directly to their airline.
Terminal directories throughout the airport and our interactive Boston Logan map will help you identify the locations of accessible services and facilities for each terminal, including, but not limited to, elevators, restrooms and animal relief areas.
For more information on passengers with disabilities' rights under the Air Carriers Access Act, refer to the U.S. Department of Transportation's Air Accessibility page.
Restrooms and family restrooms are located in all terminals.
All terminals have two levels—upper level for departures and lower level for arrivals. Both levels have accessible ramps from the curbside to the terminal and all terminals have elevators.
Elevators are available in all garages and terminals. All elevators are equipped with emergency call buttons and Braille.
In case of emergency, audiovisual fire alarms and automated external defibrillators are available throughout the airport.
From parking to the T, there are many accessible transportation options to and from Boston Logan. Learn more about how to find your best route to the airport.
All passengers, regardless of disability, must pass through security checkpoints before proceeding to airline gates when traveling through Boston Logan. The federal Transportation Security Administration (TSA) operates all checkpoints at Boston Logan. For assistance in preparing for the checkpoint screening process, passengers or their representatives should contact the TSA at www.tsa.gov or call the TSA Cares hotline at 855-787-2227. It is recommended that passengers arrive at the airport early enough to check in with their airline and to complete the security checkpoint screening process.
Only ticketed passengers with boarding passes are allowed beyond the security checkpoints. Travelers with disabilities who need assistance or special clearance to allow medical equipment or services to go beyond the security checkpoint should make prior arrangements directly with their airline.
Passengers with wheelchairs, hearing aids, cochlear implants, service dogs, or other aids should alert security personnel at the checkpoint of their equipment. If an individual with a disability is able to pass through the security system without activating it, the person is not subject to special screening procedures. Security personnel are free to examine an assistive device that they believe is capable of concealing a weapon or other prohibited item.
Service animals are allowed throughout the airport. Animal relief areas are located in each terminal post-security, and on the Arrivals-level curb outside of every terminal. Please see our interactive map for each location.
The Voice Massachusetts Relay System serves voice and TTY callers: 800-439-0183 (Voice). This service allows individuals who are hard of hearing, deaf or have difficulty speaking to use a regular telephone network. The Boston Logan Call Center TTY Assistive device telephone number is 800-262-3335.
Massport partners with Aira (pronounced EYE-rah) to help people who are blind and low vision to safely navigate the airport. Aira connects users to live agents via a mobile app and/or assistive smart glasses to navigate every step of the airport, from the curb and check-in area all the way to the gate.
Hidden Disabilities Sunflower Program
Boston Logan International Airport is a proud member of the Hidden Disabilities Sunflower program. This global initiative helps travelers with hidden disabilities like autism, dementia, anxiety or chronic pain by offering a Sunflower lanyard as a discreet sign to indicate a non-visible disability and that may require help, assistance or simply a little more time.
Visit an information booth to contact Customer Service via Virtual Assistant or call us at 1-800-23-LOGAN for more information on getting a lanyard at Boston Logan.
Sensory/Calming Room
Boston Logan’s Sensory/Calming Room is solely for use by passengers with sensory or special needs. This room is designed to address their needs as they rest and prepare for flight. Food items, smoking or vaping materials, and any other potentially dangerous materials are strictly prohibited.
The space is designed for passengers to process stimulation, self-regulate, and acclimate themselves to the travel experience by interacting with calming and tactile-based features. The room also includes an Airplane Simulation Room for practicing the on-board aircraft experience.
The Sensory Room is located in Terminal E, post-security near gate E15, and is open 24 hours a day, 7 days a week. To access the Sensory Room, enter the code by pressing the buttons 1-4-3 and then press the ENTER button before turning the door handle.
We respectfully request passengers ensure this space is used only to accommodate individuals with the needs described above.
Wings for Autism
The Wings for Autism program is specifically designed to help ease the stress of flying for families with children on the autism spectrum. Families are able to familiarize themselves with the airport travel and navigation process, and children have a chance to practice entering the airport, obtaining boarding passes at the ticket counter, checking bags, being screened at the TSA security checkpoint, and boarding an aircraft.
Massport hosts this event with the Charles River Center and is proud to have served more than 10,000 participants. For additional information, please contact the Charles River Center or email wingsforautism@massport.com.
Registration is required for this event. To participate, those interested must register in advance while registration is open and bring valid ID the day of the event, or they will not be able to patriciate. Substitutions are not permitted.
ADA Grievance Procedure
To file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Massport, its tenants, or service providers please visit the below page.