Massport is now a Partnering Airport with the FAA’s Noise Portal. If you would like to get more information about aircraft noise or submit an inquiry, please visit:
https://noise.faa.gov/noise Submit Online
There are two options to file a complaint online. If you have a question or concern about aviation-related noise at Boston Logan, please complete our
online form. First-time users will have to register on the portal before submitting their initial complaint. Option 2 will allow you to file a complaint without the need to register. Submit Via Phone
You may also call Massport's Noise Complaint Line at (617) 561-3333. This line is staffed by Massport's Noise Abatement Office from 6:00 a.m. to 6:00 p.m. on business days.
Calls during off hours, weekends and holidays utilize an automated Noise report/message line for the Noise Abatement staff by calling 617-561-3333.
When a complaint is reported, the date and time are researched and a response is generated. Responses will be sent electronically to the complainant using the email address that is on file. This report will normally include information (e.g., aircraft operations, altitude relative to the complainant’s address, meteorological information, runways in use and background information if appropriate). There are limits to the type of information can be provided for non-Logan Flights, such as helicopters and small propeller aircraft. Please note that repetitious noise complaints within a very short time period will be treated as one general report of noise disturbance. Complaints filed using any third party applications will receive a one-time automated electronic reply and will be added the database.
Information that is requested to file complaints, such as name, address, and email addresses, is used to track incoming complaints. The address of where the disturbance occurred is important in identifying aircraft that are causing disturbances and in determining noise sensitive areas.
Frequently Asked Questions
For answers to some of our most frequently asked questions, please check out the
Noise FAQ's. Information on How Logan Operates
You may also find it helpful to read about
how Logan Operates.
Track Flights with Flight Monitor Massport provides a near live flight track display tool called Flight Monitor. This function can help residents identify flights that may impact their neighborhood.