Processes at Flynn Cruiseport Boston

Getting Through Security

Flynn Cruiseport Boston’s Black Falcon Cruise Terminal operates in compliance with security standards mandated by the Department of Homeland Security and Unites States Coast Guard. Security procedures at the cruise terminal include inspection of all passengers, their carry-on baggage and luggage.

Required Documentation

The Western Hemisphere Travel Initiative (WHTI) requires all citizens of the United States, Canada, Mexico, and Bermuda to have a passport or other accepted document that establishes the bearer’s identity and nationality to enter or depart the United States from within the Western Hemisphere.

Lost Items

Inquiries regarding items left at the cruise terminal or onboard the ship, please leave your name, phone number and a detailed message for our terminal manager at 617-594-5930. Pl allow 24 hours for us to research/locate item(s) and return your call.

ADA Grievance Procedure

At Massport, we strive to insure your travel experience is smooth sailing from start to finish. Your travel experience is of the utmost importance, therefore. In the event you are displeased with our service, please refer to information provided here on how to file a grievance or complaint with Massport.

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