Stars Shine Bright at Boston Logan International Airport
Award honors employees who go above and beyond the call of duty
BOSTON – The Massachusetts Port Authority (Massport) today announced the recipients of its “Logan Stars” award honoring non-Massport employees at Boston Logan International Airport whose actions epitomize the highest level of customer service. Massport’s Aviation division began the Logan Stars recognition program in 2008 to honor superior individual achievement among tenants at Logan Airport.
“Boston Logan is a front door to Massachusetts and providing excellent customer service to the millions of passengers who use the airport reflects well on the entire state,’’ said Gov. Patrick, who attended the awards ceremony. “I am proud to honor each award winner for their outstanding service to the citizens and visitors of the Commonwealth.”
“Massport applies an effective team approach to ensuring the highest level of security and service at Logan Airport,” said Lieutenant Governor Murray. “We thank today’s honorees for their leadership and dedication in supporting customers who rely on Logan Airport throughout the year.”
Receiving the “Logan Stars” award were, Doreen Wayland, Customer Service Representative for US Airways; Scott Mari, with the Otis Elevator Company; John Latimer and David Caratelli, Master Behavior Detection Officers with the Transportation Security Administration; Dung Quoc Tran, General Manager for Panda Express; Christopher Pelusi and Michael Barros, Transportation Security Officers with TSA; Scott Schocker, a re-fueler for American Airlines; Alfred Doracaj, British Airways Customer Service Agent; Shawn Theriault, Airport Operations Supervisor for United Airlines; Eleanor Long, United Airlines Airport Sales Agent; Lauren Dellascio and Tracy Venza, United Customer Service Representatives; Moises Jackson, a skycap for Flight Services and Systems; Richard Fisher, a re-fueler with ServisAir; and William Cannata, Statewide Coordinator of the Autism and Law Enforcement Coalition.
"Excellent customer service is fundamental to a successful transportation system, and I am pleased to see Massport honor those who work as partners at Logan in making the travel experience a positive one," said Massachusetts Department of Transportation (MassDOT) Secretary & CEO Richard A. Davey. Massport sponsors the award twice each year to give the nearly 18,000 members of the Logan Airport community an opportunity to honor their peers for superior individual achievement.
“The care and well being of our passengers is paramount and the Logan Stars award showcases instances where an individual provides superior service to the traveling public and provides an opportunity for Massport, as the airport operator, to honor today’s recipients for a job well done,” said Massport CEO and Executive Director Thomas P. Glynn.
The award recognizes the contributions of Logan employees in one or more categories:
Providing exceptional customer service.
Engaging in an act of heroism.
Improving safety or security.
Increasing operational efficiency or excellence in a way that benefits the Logan community.
And creating innovations or new work processes that benefit the Logan community as a whole.
“Logan Stars honors those individuals who have been singled out for the work they do that makes all of us proud to work at Logan Airport,” said Massport’s Director of Aviation Edward C. Freni. “It’s because of these people that we enjoy a national reputation as a safe, secure, innovative and customer-focused airport that really cares about the people who use us every day.”
Boston Logan, 15 minutes from the intersection of Route 128 and I-90 and five minutes from downtown Boston, serves as the gateway to the New England region and offers nonstop service to 72 domestic and 31 international destinations and in 2011 handled 28.9 million passengers. Boston Logan is the Air Line Pilot Association’s Airport of the Year for 2008 because of its commitment to safety. Over the past decade, the airport spent $4.5 billion on a modernization program that includes new terminals, public transportation access, parking facilities, roadways and airport concessions, and has been transformed into a world-class 21st Century facility. The airport generates $7 billion in total economic impact each year.
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The Massachusetts Port Authority (Massport) owns and operates Boston Logan International Airport, public terminals in the Port of Boston, Hanscom Field and Worcester Regional Airport. Massport is a financially self-sustaining public authority whose premier transportation facilities generate more than $8 billion annually, and enhance and enable economic growth and vitality in New England. No state tax dollars are used to fund operations or capital improvements at Massport facilities. For more information please visit massport.com.