Massport Flies Free WiFi into Boston Logan International Airport
Top Customer Service Initiative to Continue After Two Month Holiday Promotion Ends
In order to better serve the millions of customers who use Boston Logan International Airport each year, the Massachusetts Port Authority Board today voted to approve offering free WiFi to passengers in a joint effort with the service provider, Advanced Wireless Group. “One of the most frequently asked questions from our customers is: ‘Why don’t you have free WiFi at Logan?’ said Thomas J. Kinton Jr., CEO & Executive Director of Massport. “Well, we are pleased to be able to now say ‘We do!’ ”
A robust, secure WiFi system was installed throughout the airport six years ago at a cost of several million dollars. The charge for the service allowed that investment to be recovered. For the next two years, Massport will continue its partnership with AWG, and the free WiFi will be supported by advertising and sponsorship programs.
During the two month period when free WiFi was available as part of a Google sponsorship, use of the network increased nearly six-fold. Users, who did not subscribe to a roaming service such Boingo or T-Mobile, viewed a Google promotional page before accessing the Internet. Under the new system, roaming subscribers will get access and those using the free service might view advertising before accessing the Internet.
Boston Logan, 15 minutes from Routes 128/90 and five minutes from downtown Boston, serves as the gateway to the New England region and offers nonstop service to 70 domestic and 31 international destinations and in 2008 handled 26.1 million passengers. Boston Logan is the Air Line Pilot Association’s Airport of the Year for 2008 because of its commitment to safety. Over the past decade, the airport spent $4.5 billion on a modernization program that includes new terminals, parking facilities, roadways and airport concessions, and has been transformed into a world-class 21st Century facility. You can find us on facebook at facebook.com/bostonlogan and follow us on twitter at twitter.com/bostonlogan