Massport FAQ's

Is Massport a state agency? (expand)

No. Massport was enabled by the Massachusetts Legislature in 1959 as an independent public authority. Massport is governed by a seven member Board. Five members are appointed by the Governor of Massachusetts and one is appointed by the Massachusetts Port Authority Community Advisory Committee to staggered terms of seven years each. The Secretary of Transportation and Chief Executive Officer of the Massachusetts Department of Transportation serves as an ex officio member of the Board. All members serve without compensation. Board members must be residents of Massachusetts.

Is Retirement membership mandatory for Massport employees? (expand)

Yes. Membership in the Massport Employees’ Retirement System is required by law for all regularly employed employees who work at least 21 hours a week.

How are changes made to the retirement plan? (expand)

The Massport Employees Retirement System is governed by the provisions of M.G.L., Chapter 32, as are most Massachusetts public pension systems. Any changes in the plan must be made through the legislative process.

What is a Parking PASSport? (expand)

Parking PASSport is designed especially for frequent parkers. A proximity card that's no larger than a credit card, Parking PASSport is easy and secure to use.

What are the benefits of the Parking PASSport? (expand)

As a registered user you have easy access in and out of the garage. Parking tickets and waiting in long lines at exit lanes are eliminated. Your receipt is conveniently emailed to you within twenty-four hours.

How do I get a Parking PASSport? (expand)

Click on the following link and enter the required information. You will be asked to enter your email address, which along with the password you create will be your log-in. Please note that there will be a $5.00 account activation fee when you register. This fee is necessary to authenticate your credit card for the Parking PASSport program and to activate the proximity card.

How do I change my user name? (expand)

Please send an email to, parking@massport.com. A member of the Transportation Staff will contact you within 1- 2 business days.

How do I update my account information? (expand)

Sign-in to the Parking PASSport Program

Do I have to register my vehicle to get a Parking PASSport? (expand)

Your Parking PASSport will work regardless of what vehicle you are in so it's not necessary to register your vehicle(s) in the program. However the Parking PASSport can only be used with one vehicle, at any one time.

What if my Parking PASSport is lost or stolen? (expand)

Report the loss immediately because transactions using your Parking PASSport are directly tied to your credit card. You will be responsible for all fees on your Parking PASSport until you have reported it lost or stolen on your personal PASSport account page. Your existing card will be blocked and a new card will be issued. Your credit card will be billed a $5 replacement card fee.

If your card is lost while traveling, use a cashiered lane and provide an alternate form of payment when exiting the garage.

What if my Parking PASSport is damaged? (expand)

Report a damaged card by sending an email to, parking@massport.com. A member of the Transportation Staff will contact you within 1-2 business days.

Can I use my Parking PASSport in all garages and lots? (expand)

The Parking PASSport system is available in all Logan Airport garages, including long term parking and the Terminal E lots. The only parking facility where Parking PASSport is not offered is the overflow lot.

Can I pay for my Parking PASSport charges using an exit express Parking Pay Station? (expand)

The parking pay station is only for paper tickets. If you took a ticket as you entered the garage, then you must pay for parking at a Parking Pay Station before returning to your car. Then use the validated ticket to leave the garage via an exit express lane. Your PASSport will not work in the exit lane if you took a paper ticket.

If you swiped your Parking PASSport in front of the reader when you entered the garage, then you must swipe your PASSport in front of the reader at the time of exit.

Please do not take a ticket after you have swiped your Parking PASSport. You must choose one method or the other.

If I have a Parking PASSport, can I still pay cash for parking? (expand)

Yes. If you do not wish to use your Parking PASSport, you may take a parking ticket when you enter the garage instead of swiping your proximity card. Remember to keep your parking ticket with you and stop at a Parking Pay Station before returning to your car.

What credit cards are accepted for payment? (expand)

Visa, MasterCard, American Express, and Discover.

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