FAQs

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Is Massport a state agency?: No. Massport was enabled by the Massachusetts legislature in 1959 as an independent public authority. The Massachusetts Secretary of Transportation and Public Works serves as an ex officio member of the board and the remaining six members are appointed by the governor to staggered seven year terms. Board members must be residents of Massachusetts.
Is Retirement membership mandatory for Massport employees?: Yes. Membership in the Massport Employees Retirement System is required by law for all regularly employed employees who work at least 21 hours a week.
How are changes made to the retirement plan?: The Massport Employees Retirement System is governed by the provisions of M.G.L., Chapter 32, as are most Massachusetts public pension systems. Any changes in the plan must be made through the legislative process.
What is a Parking PASSport?: Parking PASSport is designed especially for frequent parkers. A proximity card that's no larger than a credit card, Parking PASSport is easy and secure to use.
What are the benefits of the Parking PASSport?: As a registered user you have easy access in and out of the garage. Parking tickets and waiting in long lines at exit lanes are eliminated. Your receipt is conveniently emailed to you within twenty-four hours.
How do I get a Parking PASSport?: Click on the following link and enter the required information. You will be asked to enter your email address, which along with the password you create will be your log-in. Please note that there will be a $5.00 account activation fee when you register. This fee is necessary to authenticate your credit card for the Parking PASSport program and to activate the proximity card.
How do I change my user name?: Please send an email to, parking@massport.com. A member of the Transportation Staff will contact you within 1- 2 business days.
How do I update my account information?: Sign in using the link below. Once on your personal account page, click on "View/Change Personal Data".

Sign-in to the Parking PASSport Program
Do I have to register my vehicle to get a Parking PASSport?: Your Parking PASSport will work regardless of what vehicle you are in so it's not necessary to register your vehicle(s) in the program. However the Parking PASSport can only be used with one vehicle, at any one time.
What if my Parking PASSport is lost or stolen?: Report the loss immediately because transactions using your Parking PASSport are directly tied to your credit card. You will be responsible for all fees on your Parking PASSport until you have reported it lost or stolen on your personal PASSport account page. Your existing card will be blocked and a new card will be issued. Your credit card will be billed a $5 replacement card fee.

If your card is lost while traveling, use a cashiered lane and provide an alternate form of payment when exiting the garage.