Parking PASSport FAQ's:

• What is a Parking PASSport?
  
• What are the benefits of the Parking PASSport?
  
• How do I get a Parking PASSport?
  
• How do I change my user name?
  
• How do I update my account information?
  
• Do I have to register my vehicle to get a Parking PASSport?
  
• What if my Parking PASSport is lost or stolen?
  
• What if my Parking PASSport is damaged?
  
• Can I use my Parking PASSport in all garages and lots?
  
• Can I pay for my Parking PASSport charges using an exit express Parking Pay Station?
  
• If I have a Parking PASSport, can I still pay cash for parking?
  
• What credit cards are accepted for payment?
  
• How do I get my credit card receipt?
  
• What if I havent received my receipt?
  
• If I have a Parking PASSport, am I limited to the exit express lane, or can I use any lane to exit?
  
  

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  Parking PASSport FAQ's:
  
  What is a Parking PASSport?
  Parking PASSport is designed especially for frequent parkers. A proximity card that's no larger than a credit card, Parking PASSport is easy and secure to use.
  
  What are the benefits of the Parking PASSport?
  As a registered user you have easy access in and out of the garage. Parking tickets and waiting in long lines at exit lanes are eliminated. Your receipt is conveniently emailed to you within twenty-four hours.
  
  How do I get a Parking PASSport?
  Click on the following link and enter the required information. You will be asked to enter your email address, which along with the password you create will be your log-in. Please note that there will be a $5.00 account activation fee when you register. This fee is necessary to authenticate your credit card for the Parking PASSport program and to activate the proximity card.
  
  Enroll in the Parking PASSport Program
  
  How do I change my user name?
  Please send an email to, parking@massport.com. A member of the Transportation Staff will contact you within 1- 2 business days.
  
  How do I update my account information?
  Sign in using the link below. Once on your personal account page, click on "View/Change Personal Data".
  
  Sign-in to the Parking PASSport Program
  
  Do I have to register my vehicle to get a Parking PASSport? Your Parking PASSport will work regardless of what vehicle you are in so it's not necessary to register your vehicle(s) in the program. However the Parking PASSport can only be used with one vehicle, at any one time.
  
  What if my Parking PASSport is lost or stolen?
  Report the loss immediately because transactions using your Parking PASSport are directly tied to your credit card. You will be responsible for all fees on your Parking PASSport until you have reported it lost or stolen on your personal PASSport account page. Your existing card will be blocked and a new card will be issued. Your credit card will be billed a $5 replacement card fee.
  
  If your card is lost while traveling, use a cashiered lane and provide an alternate form of payment when exiting the garage.
  
  What if my Parking PASSport is damaged?
  Report a damaged card by sending an email to, parking@massport.com. A member of the Transportation Staff will contact you within 1-2 business days.
  
  Can I use my Parking PASSport in all garages and lots?
  The Parking PASSport system is available in all Logan Airport garages, including long term parking and the Terminal E lots. The only parking facility where Parking PASSport is not offered is the overflow lot.
  
  Can I pay for my Parking PASSport charges using an exit express Parking Pay Station?
  The parking pay station is only for paper tickets. If you took a ticket as you entered the garage, then you must pay for parking at a Parking Pay Station before returning to your car. Then use the validated ticket to leave the garage via an exit express lane. Your PASSport will not work in the exit lane if you took a paper ticket.
  
  If you swiped your Parking PASSport in front of the reader when you entered the garage, then you must swipe your PASSport in front of the reader at the time of exit.
  
  Please do not take a ticket after you have swiped your Parking PASSport. You must choose one method or the other.
  
  If I have a Parking PASSport, can I still pay cash for parking?
  Yes. If you do not wish to use your Parking PASSport, you may take a parking ticket when you enter the garage instead of swiping your proximity card. Remember to keep your parking ticket with you and stop at a Parking Pay Station before returning to your car.
  
  What credit cards are accepted for payment?
  Visa, MasterCard, American Express, and Discover.
  
  How do I get my credit card receipt?
  Your receipt is emailed to you for each transaction within twenty-four hours of leaving the garage.
  
  What if I haven't received my receipt?
  If you have not received your receipt please send an email to, parking@massport.com.
  
  If I entered the garage using a Parking PASSport, do I have to use the exit express lane to leave?
  No, you may use any lane to exit.