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Ground Transportation Services:
Public Information:
Operations:
Parking:
Noise Abatement:
Lockers:
Lost and Found:
Info and Stats Requests:
Public Safety:
Miscellaneous:
Ground Transportation Services:
If I arrive at Logan after the last Logan Express departs, can I take a cab home for the same price?
No, Massport has discontinued its guaranteed ride home program. For additional transportation options, please see the Getting to/from Logan section of this website.
Are the Logan Express parking facilities open all night?
The parking facilities are open 24 hours a day to handle vehicle exits. Fees are paid inside the terminal at the window, and customers are then given a ticket, which allows them to exit the lot.
If I leave my car at the Logan Express lot, can someone else come pick it up?
Yes. Once you park your car, bring the keys and your parking ticket to the agent inside the terminal building, and ask them to put both in an envelope with the party's name picking up your vehicle.
How long is the trip from Rowe's Wharf to Logan?
Travel time is 7 minutes. From the Logan Dock there is complimentary shuttle bus service (Route 66) to all airport terminals, which is an additional 10-15 minutes. The water shuttle operates every 20 minutes from 6:00 am until 8:00pm Monday - Friday, and operates half hourly on weekends. The cost is $10 each way. For more information, please call our toll-free number 1-800-23-LOGAN.
What licenses/permits does Massport require if I want to run a shuttle service?
Your first step would be to contact our Ground Transportation Unit (GTU) at 561-1775 for a Massport Ground Transportation operating agreement. They will mail this out to you, and the agreement calls for proof of insurance, operating authority, a list of fleet vehicle, and other pertinent information. Upon signature and approval of your agreement, you can commence operations at Logan, using curb areas as specified by the GTU. Your company would then be billed monthly $1.50 per trip in accordance with the agreement. Massport only regulates shuttle carriers as to their operation at Logan; for operating requirements in downtown Boston you should contact the Department of Public Utilities, Boston Transportation Department, and the Boston police Hackney Division for further guidance.
What procedures and permits are necessary for out of state livery services?
Applications are the same for companies that operate within the state and out of state.
Can I be listed in your web site as a limo service.
No. Since there are so many private limousine operators, our policy has been to only list companies that offer regular scheduled service, and not the many available on-demand or reservation companies. Therefore, requests cannot be honored unless your company offers scheduled service to Logan.
Is there a bike policy for the Logan Express?
There is no official bike policy for the Logan Express Bus Service. You may, however, transport a bike on a Logan Express bus by using the baggage bay, located under the bus. If you have any further questions, you may contact John Faro, Manager of the Ground Transportation Unit at (617) 561-1775.
Public Information:
Is there a fear of flying course?
Here are the names of two individuals whom you may contact. Neither is affiliated with Massport. Jennifer Owens (860) 523-1600 and Diane Ronnell ("Open Skies") (617) 491-1296. In addition, your airline will have information on courses as well. For more information see the Fear of Flying page.
Is there an observation deck?
No. There is no longer an observation deck in the Control Tower at Logan Airport. It has been closed for a number of years.
Will you give a tour of the ramp and the airport to some aviation students?
No. Tours of Logan Airport have been discontinued.
Operations:
Are unticketed persons allowed beyond security checkpoints?
No. Special exceptions may be made for persons with disabilities, but we suggest that you contact your airline in advance.
What activities are there for me at Logan during my four-hour layover?
Visit Boston Landing in Terminal C. There you can buy the latest bestseller or gifts at great variety of Westfield Shops there. For more information, see the Boston Landing page.
View some of the public art throughout the airport including the mirrored wall in Terminal C, ceiling clouds, moving sculptures etc. For more information on art at Logan, see the ArtPort page.
Food courts are available in every terminal as well as high quality sit down dining. In addition you can obtain suggestions on places to visit in Boston at the information booths in the baggage claim areas.
What are the regulations for bringing a pet to the U.S.?
You need to contact the United States Customs Service at (617) 565-6133 and ask for the import specialist dealing with animals.
Parking:
Where can I park to pick up an elderly person in Terminal B?
Park in Terminal B on the 1st level. There are crosswalks on this level directly over to the Terminal (arrival level). If she is unable to walk across the street, you can park in the garage, meet her and bring her out to the curb (benches for sitting) with her luggage and then after exiting the garage take the underpass back around to the roadway to pick her up.
How can I get from Logan's Economy lot or to the Terminals/MBTA Station with a wheelchair, assertive device or other mobility aid.?
Free, Accessible 24 hour shuttle bus service is available to and from the Economy Lot and Logan's terminals every 20 minutes. Disabled parking is also available nearest the bus shelter.
While in the terminals, Massport also provides Accessible Van Service to terminals, the Airport MBTA Station (which is not currently wheelchair accessible) and to Wood Island MBTA Station (which is wheelchair accessible). To request service, use the free "Van Phone" in terminal baggage claim areas or call (617) 561-1770
Noise Abatement:
Where do I register a noise complaint?
Noise complaint line (24 hours): (617) 561-3333. For more information on noise abatement, see the NOISE Line page.
Lockers:
Are there luggage storage facilities at Logan?
No. At this time, because of FAA restrictions, there are no luggage storage facilities at Logan.
Lost and Found:
Is there a Lost and Found office at Logan?
Yes. You may contact the Airport Lost and Found Office (MA State Police) at (617) 561-1714 as well as your airline's baggage claim department.
Info and Stats Requests:
Who was Logan International Airport named after?
Logan International Airport was named in honor of Lieutenant General Edward Lawrence Logan. General Logan was born in Boston on January 20, 1875. He was a graduate of Boston Latin school in 1894, Harvard College in 1898 and Harvard Law School in 1901.
During a long and varied career, General Logan served in the Massachusetts House of Representatives and the Massachusetts Senate. He was chairman of the Metropolitan District Commission, manager of the George Robert White Fund and later became a judge in the South Boston District Court. His military career dates back to November, 1897 when he enlisted in the Massachusetts Volunteer Militia to fight in the Spanish-American War and ended when he retired as a Lieutenant General on March 22, 1928. He was called for active duty in the Spanish-American War, served as a Colonel commanding the 16th (Yankee) division and was promoted to the grade of Major General in March, 1923. He retired on March 22, 1928 and passed away on July 6, 1929 leaving behind his widow and two children, Patricia and Edward L.. Jr.
In 1923 the airport was known as The Boston Airport. It then changed in 1944 to Commonwealth Airport, and in 1956 the Airport was officially renamed by the state legislature, Logan International Airport.
It is also interesting to note that Lieutenant General Logan never flew in an airplane.
How long are the runways?
Massport has six runways:
1. Runway 4R/22L: 10005' x 150'
2. Runway 4L/22R: 7860' x 150'
3. Runway 15R/33L: 10081' x 150'
4. Runway 15L/33R: 2557' x 100'
5. Runway 9/27: 7000' x 150'
6. Runway 14/32: 5000' X 100'
Public Safety:
Requesting info on photo IDs for small children traveling.
We recommend that you contact your airline for their specific procedures involving minor children without photo identification.
Complaints about Ted Williams Tunnel.
Massport does not control the operations of the Ted Williams Tunnel or 1-90 Connector. Both are under the jurisdiction of the Massachusetts Turnpike Authority. All comments and concerns regarding the Ted Williams Tunnel and I-90 Connector should be directly addressed to the MA Turnpike at http://www.masspike.com/contact/contact.html
Miscellaneous:
What is your policy regarding the use of alternative fueled and powered vehicles?
Massport offers a 50% discount per outbound trip for commercial vehicles that have operating agreements with Massport. This reduces the fee from $3.00 to $1.50 for Limousines and Shared Ride Vans, which is a significant discount for operators making frequent trips. The discount for courtesy buses reduces the per-trip cost from $3.50 to $1.75 per trip. In order to qualify a vehicle must be an alternative fuel vehicle as defined within the Energy Policy Act or other technologies reviewed and approved in writing by Massport. Massport also has its own fleet of alternative fuel vehicles as follows: 30 40-foot transit busses, 65 electric vehicles ranging from off-road utility vehicles to step-vans. We also have 20 other CNG light and medium duty vehicles with several more on order. For the past 10 years Massport has had a privately operated CNG station on site (located on the North side of the airport near the Economy Parking Lot) with 5 dispensers and twin 420 CFM compressors. This station is one of the largest in New England and dispenses nearly a million gasoline-equivalent gallons of compressed natural gas (CNG) annually.
Can I conduct a survey at Logan?
No.. It is Massport's policy to limit access to passengers traversing Logan for marketing/survey purposes in any of our common use spaces. Airlines who lease gate space could give you permission to survey passengers within their lease facilities (gate areas) however.
Is smoking allowed at Logan Airport?
No, Logan Airport is a smoke-free environment.
How big is Logan Airport?
2400 acres.
How many people are employed at Logan Airport?
16,001+
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