MASSPORT: Logan Airport: Airport Programs: LAMPAP

Logan Airport Medical Patient Assistance Program

To make your arrival in Boston as easy as possible, Massport is combining resources with Boston Healthcare International, a consortium of the area's leading hospitals, to launch a new pilot program. This joint effort, the Logan Airport Medical Patient Assistance Program (LAMPAP), seeks to alleviate the arrival-and departure-related stress of traveling to and from Logan by offering personalized greeting for those passengers who come to Boston for medical assistance.

A center for innovation and excellence in medical care, Boston is home to the country's top hospitals. Not only will you find most of the consortium hospitals located in or close to the center city, you'll find our airport close by too. Because of its convenient location, most passenger/ patients will arrive, as well as depart, through Logan International Airport.

Even for the most seasoned traveler, domestic and international travel can be confusing. To help ease arrivals and departures through our international gateway at Logan, LAMPAP offers prearranged meet and greet for patients and their companions. The LAMPAP partnership is the first of its kind in the United States and we hope that it will help take away some of the worry and unnecessary stress from a patient's visit to Boston.

Eligibility & Benefits
If you are planning to visit one of the member hospitals of Boston Healthcare International and wish to access LAMPAP services, you should obtain authorization and make arrangements through your chosen hospital within two weeks of your scheduled travel departure date. The hospital will evaluate your request and, if approved, contact LAMPAP on your behalf. Hospital representatives will make all necessary arrangements for you. Participating members and contact information are listed on the next page.

Once approval is obtained, patients and their companions can expect a warm welcome from a representative of LAMPAP. Sensitive to your travel needs, representatives will assist with:

Personalized meeting/greeting and escorting
Overseeing prompt luggage check-in and reclamation
Let us help with collection and transport of you luggage.
Assisting with the Federal inspection process
U.S. Customs, U.S. Immigration and U.S. Agriculture
General terminal wayfinding and passenger service assistance
Logan International Airport boasts a variety of dining establishments and retail shops. In terminal, you will find: restaurants offering good food at reasonable prices, retail outlets providing everything from newspapers and books to clothing to locally-produced items, plenty of clean and conveniently located restrooms, banks of telephones, TTY phones, ATM/Bank machines and foreign exchange services.
Interpretation services
Currently available for 20 languages: Arabic, Cantonese, Creole, Czech, Farsi, French, German, Greek, Gujarati, Hindi, Italian, Japanese, Latvian, Mandarin, Polish, Portuguese, Punjabi, Russian, Spanish, and Vietnamese.
Ground transportation coordination
Available services include: hospital patient transport service, Airport Shuttle Bus, scheduled bus service, Accessible Van Service (available upon request), limousines, Logan Express, MBTA Subway & Bus, rental car, Shared Van, taxi, Water Transportation and accessible taxis for persons with special needs (upon request).

LAMPAP Contact Information
To learn more about LAMPAP Welcome Services, please contact the International Patient Care Services of the hospital listed below:

Brigham & Women's Hospital International Services
75 Francis St., Boston Ma 02115

Joslin Diabetes Center/ Beth Israel Deaconess Medical Center International Programs 330 Brookline Ave., Boston, MA 02215

New England Baptist Hospital International Services
125 Parker Hill Ave., Boston, MA 02120

Children's Hospital International Center
300 Longwood Avenue, Boston, MA 02115

Dana-Farber/Partners CancerCare International Office
44 Binney Street, Boston, MA 02115

Massachusetts Eye & Ear Infirmary International Office
243 Charles Street, Boston, MA 02114

Massachusetts General Hospital International Office
55 Fruit Street, Boston, MA 02114

McLean Hospital c/o Partners International Program
101 Merrimac Street, 4th Floor, Boston, MA 02114

New England Medical Center International Patient Center
750 Washington St., Box 252, Proger Building, Boston, MA 02111

Partners Healthcare System, Inc. International Program
101 Merrimac Street, 4th Floor, Boston, MA 02114

Spaulding Rehabilitation Hospital International Program
125 Nashua Street, Boston, MA 02114

LAMPAP Brochure
To view a copy of the LAMPAP brochure, please see our publications page.