Finding Help at Logan


Our Public Service Reps Are Here To Assist You


If you need assistance at Boston Logan, call our customer service line: 1-800-23-LOGAN.

Public Service Representatives are available daily from 7:00 a.m. to 12 midnight and can be reached by pressing “0” during the recorded message.

You may call the customer service line for free from any pay phone in Logan's terminals or parking facilities by dialing:
*23 (Voice)
*24 (TTY Text Telephone)

Public Services Information Booths
Boston Logan's Public Services information booths are located near baggage claims on the Arrivals level (first floor) of every terminal. Public Service Representatives are available to provide information about accessible ground transportation, parking, and terminal services. TTY’s are available at each information booth.

Terminal directories located throughout the airport identify locations of accessible services and facilities for each terminal including elevators, restrooms and animal relief areas. You may also view Boston Logan's Interactive Map

In Case of Emergency
Contact the Massachusetts State Police at (617) 568-7300.

TTY and Public Telephone Access
Text telephones are available at most public phone banks throughout the airport. They are also located at Public Services Booths in the baggage claim areas of each terminal.

The Massachusetts Relay System serves voice and TTY callers:
(800) 439-0183 (Voice)
(800) 439-2370 (TTY Text Telephone)

All public telephones are equipped with amplifiers and are hearing aid telecoil compatible.

Wheelchair accessible telephones are available throughout the airport.
Hotel courtesy phone boards are located in baggage claim areas of all terminals. They provide direct-line connections to hotels and TTY connections to the Massachusetts Relay System.