MASSPORT: About Massport: Who We Are: Massport's Mission

Massport's Mission

Massport's mission is to enhance and enable economic growth and vitality for the benefit of our stakeholders through public service leadership in the operation of world-class transportation facilities.

By defining our mission in this manner, we declare our reason for being and acknowledge the unique impact we have on New England's standard of living.

By pledging our commitment to public service leadership, we accept Massport's obligation to serve multiple stakeholders, each of whom should be considered in the development of our policies and our day-to-day decision-making. We acknowledge that only through open communication and with an open mind, weighing equally all sides of an issue, can we find resolutions that will benefit the greater public good.

As an independent agency, we receive no state tax support and are self-sustaining. Therefore, to ensure our success, we must continually consider competitive forces within the aviation, maritime, surface transportation and property development industries. It is equally essential that Massport's organizational structure reflect the competitive environment in which we operate, as well as respond to the many stakeholders to whom we are responsible, including, but not limited to (listed alphabetically): airlines; airport and property tenants; bond holders; bridge commuters; cargo shippers; citizens of Massachusetts and New England; government agencies and officials; impacted communities; Massport Board and employees; security agencies; suppliers and vendors; travelers.

Our long-range strategy is driven by technological advances, commitment to continuous improvement and customer expectations. Therefore, we must listen to and respect those who depend on our services and are directly affected by them. By listening carefully, we are able to take our direction and set our goals based upon customer and public needs.

In our daily tasks, the standard for decisions must always be whether a particular action does, or does not, positively advance our core business objectives to:

Operate and maintain safe, secure and efficient transportation facilities
Enhance and invest in our facilities to make them useful and useable
Strengthen performance through teamwork that is benchmarked against world-class standards
Be good neighbors with all our communities

Should actions fail to satisfy any of these criteria, they must be reconsidered or altered.